Acting Director Infrastructure and Operations, Ian Bailey, said the survey will provide council with an indication of whether the services are meeting the community’s expectations.

“Council conducts this survey every two years to ensure we are meeting the Customer Service Standards for Water and Sewerage,” he said.

The survey will run for two weeks and will be done over the phone.

“The survey, which only takes a few minutes to do, will assist council in meeting the needs of residents across the Dubbo and Wellington areas in terms of water supply and sewerage services delivery,” Mr Bailey said.

“Dubbo Regional Council encourages residents to participate in this survey, all they need to do is respond to a number of short answer questions which should take no longer than a few minutes.”

The results will assist in determining customer expectations and monitoring changes.

“The information gained is very important for the development and evaluation of the Council’s water and sewerage services,” Mr Bailey said.