Poor ticket sales are forcing NSW Trainlink to shut down its manned office at Wellington Railway station.
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It is being proposed trains will stop at the station but the station won't be manned sparking concerns over security.
But a spokesperson for Trainlink says the stop will be secure.
"As part of the NSW government's $2 million investment in security across regional NSW, Wellington Station will be one of the stations to receive CCTV cameras and a Customer Help Point (CHP)," the spokesperson said.
"Customers will be able to continue to purchase their regional tickets online www.nswtrainlink.info, over the phone on 132 232 and at Wellington Travel.
"There will be no change to the train timetable as a result of this review."
The changes may mean the loss of staff at the station.
"NSW TrainLink is still consulting with staff and unions therefore there is no final decision in relation to staffing and ticketing arrangements at Wellington Station," the spokesperson added.
Trainlink says it's all about modernising regional services to provide the taxpayer with better value for money.
NSW TrainLink People and Corporate Services director Mr John Hussey said the focus was to evolve the transport system to meet the needs of regional NSW, now and into the future.
"We've listened to our customers and understand the need for comfortable, safe, reliable and clean services, and convenient ways to book their travel," Mr Hussey said.
"Customers are increasingly choosing to purchase their regional train and coach tickets from the comfort of their home with 24/7 online access or over the phone with our extended contact hours.
"This reduces the number of face-to-face transactions at NSW TrainLink travel centres.
"From April 1 2016, NSW TrainLink will also cease the sale of third party tour and accommodation products to focus on delivering its core business of providing safe, clean and reliable train and coach services.
"Our aim is to get the right level of customer service at each of our regional locations.
"This is critical for the long-term sustainability of NSW TrainLink so we can continue to serve regional communities well into the future.
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"As a result NSW TrainLink has been reviewing resourcing levels at NSW regional stations, travel centres and booking offices," Mr Hussey concluded.
NSW TrainLink is consulting with staff and unions about a proposal to:
- - Better align the operating hours of regional stations with train and coach arrivals and departures.
- - Cease face to face operations at the Murwillumbah, Lismore and Byron Bay coach stops due to low level face to face ticket sales, patronage and workloads
- - Close the Travel Centre at Broadmeadow Station and reduce staffing levels at the Sydney Travel Centre at Central Station due to reduced workloads
- - Unattend stations at Nambucca Heads, Macksville, Broken Hill, Parkes, Blayney, Wellington, Yass Junction and Griffith Stations due to low level face to face ticket sales, patronage and workloads.
Customers are assured there will be no change to train and coach services at any of these locations due to these proposed changes and on-board customer service teams and/or coach drivers will continue to provide assistance with customer queries.
Regional customers can continue to obtain information and purchase tickets for booked regional services at NSW TrainLink stations, at www.nswtrainlink.info, over the phone on 132 232, at an NSW TrainLink accredited agent, or pay for their booked tickets at an Australia Post outlet.
While the exact number of positions impacted won't be known until the review process is complete, it's proposed that there be fewer full time roles, and more part time roles created.
"NSW TrainLink staff are being consulted on potential changes which may result from the review to modernise the network to better serve and connect regional communities, while providing value for money for customers and taxpayers," Mr Hussey said.
